Frequently asked questions

FAQs

Monday to Friday 8am to 5pm.
Saturday 9:00am to 1pm.

There are plenty of parking spots available for your convenience.
See map for details.

Our friendly staff will work hard to ensure your prescription is processed in an efficient manner. We will attend to your prescription on the spot while you wait.

Deliveries are FREE(Illawarra wide). This service is available on Mondays and Fridays for customers who are unable to get into the pharmacy to pick up their medications. You can call the pharmacy and inform the staff what you would like delivered and they will be happy to assist you.

Medication packs are available to all our customers FREE of charge.

The service includes:

  • FREE packing service
  • FREE delivery
  • FREE prescription pickup
  • FREE account set up

Medication packs are an effective way to organise medication allowing you or someone you care for to be more confident and independent in taking the right medications at the right time.

If you or someone you care for:

  • Takes three or more medications each day
  • Has difficulty opening medicine containers or bottles
  • Takes multiple medications at different times throughout the day
  • Forgets to take medication

Then medication packs would make it easier to manage medications in a safe and simple manner.

A pharmacist is always available during trading hours to talk to you about your medications, medical conditions, or any other questions you may have.

Yes. We are required to all prescription records for at least 2 years. However our software allows us to keep records for a much longer period of time. We also keep active records for your safety net and tax. Just ask our staff for a printout at any time.

  • When we reach your house, we will leave the items at your doorstep, walk back at least 2 metres and wait for you to accept your items.
  • Please leave any prescriptions for us at the door and we will pick them up after you have closed the door.
  • Please ensure you are home during the delivery time frame to accept your items.
  • If you are not home to accept the items, we will return them back to the pharmacy and contact you